Engrained Rules:
Here's one of them. "People who aren't in the office and therefore physically available all the time aren't really working." List on pg 43
FLEXTIME can make life suck more (pg 44)
If you tried to train people to behave differently without addressing the underlying culture, you were lost. The Unwritten rules would trump the written rules every time. Early ROWE almost derailed. SLUDGE was the key to everything(pg 46-7)
Sludge is so dangerous because it seems so small (pg 47)
How ROWE gets rid of Sludge (pg 55)
Once you are aware of the existence of Sludge, you see it everywhere, home, work, friends, community, politics.You can still judge people as incompetent but it has to be for the right reasons (pg 60)
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